1. Introduction

Life Psychology Australia ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our psychology services and website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth
• Health Information: Information relevant to your psychological care and treatment
• Payment Information: Billing details for processing payments
• Technical Information: IP address, browser type, device information for website analytics

3. How We Use Your Information

We use your information to:

• Provide psychology services and treatment
• Schedule and manage appointments
• Process payments and provide receipts for Medicare/insurance claims
• Communicate with you about your care
• Comply with legal and professional obligations
• Improve our services and website

4. Confidentiality

All information shared during therapy sessions is confidential. We adhere to the Australian Psychological Society Code of Ethics and relevant privacy legislation.

There are limited circumstances where we may be required to disclose information:

• If there is a serious and imminent risk to your life or health, or that of another person
• If required by law (e.g., court order, mandatory reporting of child abuse)
• With your written consent

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encrypted telehealth platforms
• Secure storage of electronic records
• Restricted access to personal information
• Regular security reviews

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for certain uses of your information

7. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at:

Email: info@life-psychology.com.au

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.